In the UK, service design has emerged over the last decade as a discipline that improves peoples’ experiences when visiting the doctor, opening a bank account, renting a car, etc. But how transferable (and relevant) are the tools, methods and processes of service design when applied to the Indian context? We will seek to answer this question by engaging and challenging workshop participants to re-...

John Thackara will lead a workshop a new Doors of Perception project called XSKOOL. John explains: "Xskool is a professional development course - whose content and form have yet to be designed -  for design reformers. "Most design schools and offices, architecture firms, or government departments contain one or two people who are ready and eager to make a fundamental transition to a new ...